1.Provide pre-sales consulting services through telephone, online chat tool, fax and email. 2.Recommend suitable products for different customers with reasonable price.
3.Arrange production according to consumer requirements, help to make the artworks design.
4.Inspect the goods according to our inspection standard strictly.
5.Follow up the status of the shipment
6.Deal with the complains from customers within 12 hours and provide a best way to help customers with their after sale services and collect customers opinions to improve products at the same time.
Qina Power Tools believes that the quality of after-sales service determines the customer's impression of our company, so we pay great attention to after-sales service and customer's suggestions for our service.
For Qina, the main importance of after-sales service is reflected in the following six aspects:
1. It can expand the width and depth of customer groups, develop loyal customers and even lifelong customers;
2. Promote the progress of new work with the old;
3. Improve the credibility of the company's products;
4. Conducive to the overall external output of the company's corporate image;
5. Lay a solid market foundation for the company's marketing work;
6. Increase the company's dominant position in the peer competition.
Our after-sales service adopts a one-to-one solution. Every customer's after-sales problem is handled by a special person, who will do their best to solve the customer's problem, make customers satisfied, and provide customers with the best quality and most convenient services.
